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Privacy and Cookies Policy

Golden Valley Meat & Game Ltd are committed to safeguarding the privacy of our

website visitors, prospective customers and customers. In this policy we explain how

we will handle your personal data.

This document was created using a template from SEQ Legal (http://www.seglegal.com)

1. Where did we obtain your personal data?

a. Visiting this website:  Prospective customers and purchasing customers can create an account on our website (www.gvmg.biz) providing personal data. When a customer makes a purchase of meat, we use the personal account data for delivery and invoicing purposes. 

b. Newsletter Opt-in

If you subscribe to our newsletter when you create an account on our website or social media, you give us permission to use your forename, surname, email address to contact you via email or text regarding new offers and latest news.

c. Ordering via Social Media Messenger

Purchasing customers share their personal details via social media messenger when placing an order for delivery and invoicing purposes.

d. Email

If you send us an email, the email will contain name, email address along with a time stamp and any other information that you choose to share with us. It is your responsibility to make sure that your email and attachments are virus free and sent from a reputable provider.

e. Telephone 

Purchasing customers share their personal details via the telephone when placing an order for delivery and invoicing purposes.

f. Social Media Interaction

Personal data, such as your name, user name, postal address, email address, phone number, date of birth, gender, country of residence and any other information about you that you might choose to volunteer, when you:

a) submit comments or feedback for publication on our social media pages. 

b) participate in any competitions or prize draw that we may run on our social media pages from time to time.

c) respond to our marketing communications

2. How we use your personal data

a. Contractual Necessity:

We will process your personal data for the performance of a contract between you and us and/or taking steps (e.g. providing a quote), at your request, to enter into such a contract to provide meat products. It is up to you to provide this information but please note that in turn we may not be able to provide you with goods and services.

b. Legal obligation:

We process personal data in order to comply with our legal obligations for HMRC. This includes internal record keeping such as order books, customer accounts, invoices, delivery schedules and purchase data.

c. Legitimate interests:

We will process your personal data for certain legitimate business interests which include some or all of the following:

a) Reasonable expectation to receive a call or email to follow up an outstanding account, order, delivery or invoice.

b) IP addresses are logged when visiting the website for monitoring and security of our website.

d. Consent:

We process personal data to provide you with our email newsletter in accordance with your consent. You may withdraw your consent at any time using the opt out links provided in each email or by emailing claire@gvmg.biz

3. Providing your personal data to third parties

a. Emails:

We do not authorise any third parties to access our emails without our permission. 

b. Contacting us through Social Media:

If you contact us or interact with us through social media (private or direct message) it may be stored by Facebook, Instagram & Twitter.

3. Suppliers or subcontractors:

We may disclose personal data including name, address and telephone number to our subcontractors (APC courier service) insofar as reasonably necessary for providing a service on our behalf. The subcontractor is only permitted to use your data to perform the required business function necessary in providing the service on our behalf.

4. Legal obligation:

In addition to the specific disclosures of personal data set out in Section 2, we may also disclose your personal data where such disclosure is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person. We may also disclose your personal data where such disclosure is necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.

5. Financial transactions

Financial transactions relating to our website are handled by our payment services providers, Payment sense. We will share transaction data with our payment services providers only to the extent necessary for the purposes of processing your payments, refunding such payments and dealing with complaints and queries relating to such payments and refunds. You can find information about the payment services providers' privacy policies and practices at https://www.paymentsense.co.uk/legal/privacy

4. Retaining and deleting personal data

Personal data that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.

a. Legal obligation: will be kept for 8 years to comply with HMRC tax reporting and record keeping obligations.

b. Legitimate Interests: where the lawful basis of our processing is based on legitimate interests Golden Valley Meat & Game Ltd will retain your personal data for:

i. Correspondence data such as name, telephone number, business address and email address retained for up to 8 years after order completion.

ii. Personal data will be retained for a maximum period 1 year for non-purchasing customer or enquiries.

iii. the period of retention of personal data that cannot be specified will be determined based on if the customers account is clear and no money is owed to Golden Valley Meat & Game Ltd.  

c. Consent: You may withdraw your consent to be part of our mailing list at any time using the opt out links provided in each email or by emailing claire@gvmg.biz

5. International transfers of your personal data

      a.   In this Section, we provide information about the circumstances in which your

            personal data may be transferred to countries outside the European Economic    

            Area (EEA).

b. The hosting facilities for our website are situated in the United Kingdom

c. Golden Valley Meat & Game Ltd  uses services of third parties that transfer data Outside the EU countries deemed to have appropriate safeguards or data transfers. The European Commission has made an "adequacy decision" with respect to the data protection laws of each of these countries. Transfers to each of these countries will be protected by appropriate safeguards and data processing agreements.

d. You acknowledge that personal data that you submit for publication through our website, email or social media may be available, via the internet, around the world. We cannot prevent the use (or misuse) of such personal data by others.

6. Security of personal data

We use an SSL (secure socket layer) certificate on our website. This encrypts the link

between the website server and the end user. We will take appropriate technical and

organisational precautions to secure your personal data and to prevent the loss, misuse

or alteration of your personal data.

1. We will store all your personal data on secure servers, computers and mobile devices, and in secure record-keeping systems.

2. Data relating to your enquiries and financial transactions that is sent from your web browser to our web server, or from our web server to your web browser, will be protected using encryption technology.

3.       You acknowledge that the transmission of unencrypted (or inadequately encrypted) data over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.

4. You should ensure that your password is not susceptible to being guessed, whether by a person or a computer program. You are responsible for keeping the password you use for accessing our website confidential and we will not ask you for your password 

7. Amendments

We may update this policy from time to time by publishing a new version on our

website. You should check this page occasionally to ensure you are happy with

any changes to this policy.

8. Your rights

In this Section, we have summarised the rights that you have under data protection

law. Some of the rights are complex, and not all of the details have been included in

our summaries. Accordingly, you should read the relevant laws and guidance from the

regulatory authorities for a full explanation of these rights.

8.1 Your principal rights under data protection law are:

(a) the right to access;

(b) the right to rectification;

(c) the right to erasure;

(d) the right to restrict processing;

(e) the right to object to processing;

(f) the right to data portability;

(g) the right to complain to a supervisory authority; and

(h) the right to withdraw consent.

The right to access your personal data:

You have the right to confirmation as to whether or not we process your personal data and, where we do, access to the personal data, together with certain additional information. That additional information includes details of the purposes of the processing, the categories of personal data concerned and the recipients of the personal data. Providing the rights and freedoms of others are not affected, we will supply to you a copy of your personal data. The first copy will be provided free of charge, but additional copies may be subject to a reasonable fee. If you have created an account on our website, you can access your personal data in your account by visiting www.gvmg.biz when logged into our website.

The right to rectification:

You have the right to have any inaccurate personal data about you rectified and, taking into account the purposes of the processing, to have any incomplete personal data about you completed.

The right to erasure:

In some circumstances you have the right to the erasure of your personal data without undue delay. Those circumstances include: the personal data are no longer necessary in relation to the purposes for which they were collected or otherwise processed; you withdraw consent to consent-based processing; you object to the processing under certain rules of applicable data protection law; the processing is for direct marketing purposes; and the personal data have been unlawfully processed. However, there are exclusions of the right to erasure. The general exclusions include where processing is necessary: for exercising the right of freedom of expression and information; for compliance with a legal obligation; or for the establishment, exercise or defence of legal claims.

The right to restrict processing:

In some circumstances you have the right to restrict the processing of your personal data. 

Those circumstances are: you contest the accuracy of the personal data; processing is unlawful but you oppose erasure; we no longer need the personal data for the purposes of our processing, but you require personal data for the establishment, exercise or defence of legal claims; and you have objected to processing, pending the verification of that objection. Where processing has been restricted on this basis, we may continue to store your personal data. However, we will only otherwise process it: with your consent; for the establishment, exercise or defence of legal claims; for the protection of the rights of another natural or legal person; or for reasons of important public interest.

The right to object to processing:

You have the right to object to our processing of your personal data on grounds relating to your particular situation, but only to the extent that the legal basis for the processing is that the processing is necessary for: the performance of a task carried out in the public interest or in the exercise of any official authority vested in us; or the purposes of the legitimate interests pursued by us or by a third party. If you make such an objection, we will cease to process the personal information unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or the processing is for the establishment, exercise or defence of legal claims.

You have the right to object to our processing of your personal data for direct marketing

purposes.If you make such an objection, we will cease to process your personal data for this purpose.

The right to data portability:

To the extent that the legal basis for our processing of your personal data is consent, and such processing is carried out by automated means, you have the right to receive your personal data from us in a structured, commonly used and machine-readable format. However, this right does not apply where it would adversely affect the rights and freedoms of others.

The right to withdraw consent:

To the extent that the legal basis for our processing of your personal information is consent, you have the right to withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing before the withdrawal.

The right to complain to a supervisory authority:

If you consider that our processing of your personal information infringes data protection laws, you have a legal right to lodge a complaint with a supervisory authority responsible for data protection. In the UK it is the Information Commissioners Office – https://ico.org.uk/ who are responsible for data protection enforcement.

You may exercise any of your rights in relation to your personal data by written notice to us – either by our mailing address or emailing claire@gvmg.biz

9. Third party websites

1. Our website includes hyperlinks to, and details of, third party websites e.g. Facebook, Instagram, Twitter

2. We have no control over, and are not responsible for, the privacy policies and practices of third parties.

10. Personal data of children

1. Our website and services are targeted at persons over the age of 18. 

2. If we have reason to believe that we hold personal data of a person under that age in our databases, we will delete that personal data.

11. Updating information

Please let us know if the personal information that we hold about you needs to be

corrected or updated.

12. About cookies

12.1 A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.

12.2 Cookies may be either "persistent" cookies or "session" cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.

12.3 Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.

13. Cookies that we use

13.1 We use cookies for the following purposes:

(a) authentication - we use cookies[to identify you when you visit our website and as you navigate our website (cookies used for this purpose are: identify cookies;

(b) status - we use cookies to help us to determine if you are logged into our website (cookies used for this purpose are: identify cookies)

(c) shopping cart - we use cookies to maintain the state of your shopping cart as you navigate our website (cookies used for this purpose are: (identify cookies)

(d) personalisation - we use cookies to store information about your preferences and to personalise our website for you (cookies used for this purpose are: (identify cookies);

(e) security - we use cookies as an element of the security measures used to protect user accounts, including preventing fraudulent use of login credentials, and to protect our website and services generally (cookies used for this purpose are: identify cookies);

(f) advertising - we use cookies to help us to display advertisements that will be relevant to you (cookies used for this purpose are: identify cookies);

(g) analysis - we use cookies to help us to analyse the use and performance of our website and services (cookies used for this purpose are: identify cookies); and

(h) cookie consent - we use cookies to store your preferences in relation to the use of cookies more generally (cookies used for this purpose are: identify cookies

14. Cookies used by our service providers

14.1 Our service providers use cookies and those cookies may be stored on your computer when you visit our website.

14.2 We use Google Analytics to analyse the use of our website. Google Analytics gathers information about website use by means of cookies. The information gathered relating to our website is used to create reports about the use of our website. Google's privacy policy is available at: https://www.google.com/policies/privacy/. The relevant cookies are: [identify cookies.

14.3 We use catwebsigns.co.uk to host our website. This service uses cookies for specify purpose(s). You can view the privacy policy of this service provider at www.catwebdesign.co.uk  

15. Managing cookies

15.1 Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser, and from version to version. You can however obtain up-to-date information about blocking and deleting cookies via these links:

(a) https://support.google.com/chrome/answer/95647?hl=en (Chrome);

(b) https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences (Firefox);

(c) http://www.opera.com/help/tutorials/security/cookies/ (Opera);

(d) https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies (Internet Explorer);

(e) https://support.apple.com/kb/PH21411 (Safari); and

(f) https://privacy.microsoft.com/en-us/windows-10-microsoft-edge-and-privacy (Edge).

15.2 Blocking all cookies will have a negative impact upon the usability of many websites.

15.3 If you block cookies, you will not be able to use all the features on our website.

16. Cookie preferences

1. You can manage your preferences relating to the use of cookies on our website by visiting www.gvmg.biz

17. Our details

This website is owned and operated by Golden Valley Meat & Game Ltd.

Address: Tollstone House, Grosmont, Nr Abergavenny, Monmouthshire,

NP78ES.

You can contact us:

(a) by post, to the postal address given above;

(b) by telephone, 01981240341

(c) by email, using claire@gvmg.biz

(d)     by our facebook page www.facebook.co.uk/goldenvalleymeat