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Terms & Conditions

At Golden Valley Meat & Game, we aim to give you a superb home shopping grocery experience. By shopping with us online you can expect high standards, just as our catering customers do. 

Please read the following terms and conditions carefully before using Golden Valley Meat & Game. They set out what you can expect from us and by placing you order, you accept these terms and conditions.  

1. BECOMING A CUSTOMER

1.1 To place an order with us, you must be over 18 years of age, require delivery in our area and have a credit or debit card acceptable to us in your name.

1.2 We reserve the right to decline any order or to suspend your Account with us at our discretion.

1.3 Our Terms and Conditions will apply when you place your order.

2. YOUR ACCOUNT

2.1 If you wish, you may set up an online account with us to make each visit to our website easier. If you do this, you will be asked to create your own unique user name and  password to use each time you place an order with us.

2.2 You are responsible for all activity on your account. You should ensure that your username and password are known only to you and that access to your computer is restricted to prevent any unlawful use of your account. You must notify us immediately if you believe your password has become known to anybody else or has been or may be used in an unauthorised manner.

2.3 Please ensure that the information you provide us with is correct and up to date and notify us as soon as possible of any changes.

2.4 Please ensure that you have read our statement on our privacy policy.

3. CONTRACT

3.1 This website is operated by Golden Valley Meat & Game. Once you have placed an order on the website we will confirm your order by sending an email to the email address you have provided. This email will list all products you have ordered, the price and delivery details. This is not an acceptance by us. A legally binding contract will only arise once we have completed delivery of the goods to you.

3.2 If you have entered an incorrect email address and receive no email purchase confirmation and/or any other details are incorrect then the onus is on you to contact us to amend your details and we can not be held responsible for the entering of incorrect information or your email service provider spam filtration.

4. AMENDING OR CANCELLING THE CONTRACT

4.1 The confirmation email we send will set out the latest time that you may amend or cancel your order, being 36 hours prior to the date of your delivery.  NB. Please note that during our festive despatch period (15th December- 31st December each year, the festive period)  amendment or cancelation, you must provide us with 7 days notice prior to despatch to amend or cancel your order.

4.2 Should you wish to cancel your order after the cut off time or after the festive cut off time but prior to delivery, we may charge you in full for an amount equal to the value or your order, including any delivery cost.

4.3 Any cancellation must be sent to us by email to claire@gvmg.biz within 36 hours prior to the date of delivery or 7 days prior to the date of delivery during the festive.

4.4 Where you order goods that are unavailable for any reason, we shall notify you and we will either send a replacement product with your order, or organise a full refund or a voucher within three working days.

5. PRICE AND DELIVERY CHARGES

5.1 The price of the goods will be as quoted on the website at the time you confirm your order by clicking “Checkout”

5.2 The delivery charge applying to your order shall be set out at the time you checkout. No delivery charge shall be applied to orders with a value of £100 or more. Orders below that value shall be subject to a delivery charge of £9.99. During our festive despatch there will be an additional premium delivery charge on deliveries during the Christmas week.

5.4 We will debit the total cost of your order, including any delivery charge or packaging cost that may be applied, from your debit or credit card at the time you place your order.

6. DELIVERY

6.1 Local deliveries are free if the order value is over £25 on postcode.

6.2 Customers in the our designates delivery area are delivered to you by our own refrigerated vans. There is a minimum order value of £25 for free local deliveries. Local deliveries under £25 can be collected free, or are delivered for £5.00.

6.3 All orders are dispatched using a next-day, specialist road delivery service (see our delivery pages for more information). This ensures that goods are maintained in perfect condition during transit.

6.4 We deliver to all parts of the mainland UK ONLY with a targeted 48-72 hour turnaround time. Please refer to our delivery page.

6.5 We will always aim to deliver your order before 12pm on the delivery day requested by you at the time you place your order.

6.6 Delivery of the Goods shall be made to the Buyer’s address specified in the order and the Buyer shall make all arrangements necessary to take delivery of the Goods whenever they are tendered for delivery.

6.7 If nobody is available at the primary delivery address (nominated by you at the time you place your order) to take delivery of the order or secure place (nominated by you at the time you place your order).

6.8Risk in the Goods shall pass to the Buyer upon delivery of the Goods, or where the Buyer fails to take delivery at the agreed time, at the time delivery was attempted.

6.9 In the event that nobody is available to take delivery of your order at the primary address or you ask us to leave your goods unattended at a secure place, Golden Valley Meat & Game expressly disclaims all liability that may arise in consequence of the delivery being left unattended, including, without limitation, theft, tampering or contamination, however caused.

6.10 If your delivery is refused or not accepted at a recipients address, we cannot take responsibility for this and cannot offer a free replacement box.

6.11 Events outside our control, for example, adverse weather conditions, may occasionally mean we are unable to deliver your goods at the time agreed. In these circumstances, we will contact you as early as possible to rearrange the delivery time. In such an event, our liability to you shall be limited to the price of the goods ordered and the cost of delivery.

7. IF YOU ARE DISSATISFIED

7.1 We are committed to offering you the very best service and the very best produce and we guarantee the quality of all goods and produce you order from us. You must inspect the goods immediately upon delivery and, in the event that you are dissatisfied in any way with either our service or the quality of the goods you receive, let us know promptly via email to claire@gvmg.biz

7.2 Complaints in respect of service will be reviewed by our customer services team and we promise to respond to you within 2 working day whenever possible.

7.3 Complaints in respect of the quality of the goods you receive will be forwarded to our Accredited Master Butcher for review. Please therefore retain produce for review, and we promise to respond to you within 1 working day whenever possible with our findings.

7.4 Unfortunately, we are unable to accept the return of any produce delivered to you but, if the goods ordered by you do not meet your reasonable satisfaction, we may, in our absolute discretion, send you a Golden Valley Meat & Game voucher or a full refund to the value of the goods that have fallen short of your expectations within 3 working days of a complaint being received.

8 Acceptable Weight Variation

8.1 When you place your order, it will be for a nominal weight of produce, at a specified price.

8.2 We will collect the payment via the payment method you select when placing the order. Because orders are individually prepared, it can be expected that there may be some small variation in weights above or below the weight you choose.

8.3 It is impractical for us to request additional payments or process small refunds. We will ensure that this variation never exceeds more or less than 10% of any item specified. Items delivered within 10% of the weight ordered shall be deemed complete.

9. WHAT WE WILL NOT BE LIABLE FOR

9.1 We will not be liable for any indirect or consequential loss or damage of loss of profits arising out of our supply or failure to supply the goods to you.

9.2 Nothing in this Agreement shall in any way limit our liability for death or personal injury resulting from our breach of contract, offence or negligence nor limit any legal rights you have as a consumer.

9.3 Some of our products may contain traces of nuts and other allergens. If you require further information on allergens, please contact us.

9.4 The goods are sold to you on the basis that you are a consumer therefore we will not be liable for any special losses that you might suffer using, distribution or reselling the goods as part of a business.

9.5 We shall not be liable for goods once they have been delivered to the address or secure place stated in your order.

9.6 Our packaging is designed to ensure our produce reaches you in perfect condition but it is your responsibility to ensure that all perishable goods are refrigerated as soon as possible upon receipt. Further, if you or a third party moves, transports or delivers the goods to any other address following our delivery, we shall not be liable for anything that that third party might do to the goods or any subsequent deterioration in the produce

9.8 Please note that we will do our best to ensure that access to our website is uninterrupted and that transmission are error-free but, given the nature of the internet, this is not something that we are able to guarantee. There may be occasions where access is suspended or restricted so that we can undertake repairs, maintenance or improvements. We will keep such occasions to a minimum and endeavour to restore full access as soon as we can.

10.  UNAVAILABILITY AND SUBSTITUTIONS

10.1. We cannot be held responsible if any goods are unavailable due to circumstances beyond our reasonable control. If so, you will be notified as soon as possible and offered alternatives if available.

10.2.  We will only substitute items at our own discretion if you give us this permission when completing your order. If this option is not selected then you will be informed of any substitutions required via phone but only if you have selected this option when completing you order. If we cannot reach you by phone, or you do not request to be contacted by phone or if you have not given your consent for us to substitute missing items at our own discretion then these items will not be replaced

10.3. If you give us your permission to substitute missing items at our own discretion then items sent in substitution that you do not want can only be returned if they are not perishable and must be done so at your own expense before a refund is give 

11. Privacy

Use of the Web Site is also governed by our Privacy Policy which is incorporated into these Terms& Conditions by this reference.

12. GENERAL

12.1 These terms and conditions set out the entire agreement between us. Any failure by us to enforce any of our rights under this Agreement shall not prejudice our entitlement to rely on any of our rights in the future.

12.2 We shall not be liable for delays or failures to perform our obligations if that delay of failure arises from events beyond our reasonable control.

12.3 We reserve the right to change our website, policies and terms and conditions at any time but this shall not affect the terms and conditions prevailing at the time you make a purchase.

12.4 Whilst we take the utmost care to ensure that all product descriptions, images, information and prices are accurate, we do not accept any liability for any inaccuracies, errors or omissions. Colour and shape may vary from those shown on the website.

12.5 This Agreement is governed by the laws or England and Wales and both parties hereby submit to the exclusive jurisdiction of the English courts.

12.6 Golden Valley Meat & Game makes no warranty or representation that the Web Site will meet your requirements, that it will be of satisfactory quality, that it will be fit for a particular purpose, that it will not infringe the rights of third parties, that it will be well-matched with all systems, that it will be secure and that all information provided will be accurate. We make no guarantee of any specific results from the use of our Services.

12.7 No part of this Web Site is intended to constitute advice and the Content of this Web Site should not be relied upon when making any decisions or taking any action of any kind.

12.8 No part of this Web Site is intended to constitute a contractual offer capable of acceptance.

13. Changes to the Service and these Terms and Conditions

Golden Valley Meat & Game reserves the right to change the Web Site, its Content or these Terms and Conditions at any time. You will be bound by any changes to the Terms and Conditions from the first time you use the Web Site following the changes. If Golden Valley Meat & Game is required to make any changes to Terms and Conditions relating to sale of Goods by law, these changes will apply automatically to any orders currently pending in addition to any orders placed by you in the future.

14. Availability of the Web Site

The Service is provided on an as is available basis. We give no warranty that the Service will be free of defects and / or faults. To the maximum extent permitted by the law we provide no warranties (express or implied) of fitness for a particular purpose, accuracy of information, compatibility and satisfactory quality.

Golden Valley Meat & Game accepts no liability for any disruption or non-availability of the Web Site resulting from external causes including, but not limited to, ISP equipment failure, host equipment failure, communications network failure, power failure, natural events, acts of war or legal restrictions and censorship.     

15. Limitation of Liability

15.1 To the maximum extent permitted by law, Golden Valley Meat & Game accepts no liability for any direct or indirect loss or damage, foreseeable or otherwise, including any indirect, consequential, special or exemplary damages arising from the use of the Web Site or any information contained therein. Users should be aware that they use the Web Site and its Content at their own risk.

15.2 Nothing in these Terms and Conditions excludes or restricts Golden Valley Meat & Game liability for death or personal injury resulting from any negligence or fraud on the part of Golden Valley Meat & Game.

15.3 Nothing in these Terms and Conditions excludes or restricts Golden Valley Meat & Game liability for any direct or indirect loss or damage arising out of the incorrect delivery of Goods or out of reliance on incorrect information included on the Web Site.

15.4 Whilst every effort has been made to ensure that these terms and conditions adhere strictly with the relevant provisions of the Unfair Contract Terms Act 1977, in the event that any of these terms are found to be unlawful, invalid or otherwise unenforceable, that term is to be deemed severed from these terms and conditions and shall not affect the validity and enforceability of the remaining terms and conditions. This term shall apply only within jurisdictions where a particular term is illegal.

16. No Waiver

In the event that any party to these Terms and Conditions fails to exercise any right or remedy contained herein, this shall not be construed as a waiver of that right or remedy.           

17. Previous Terms and Conditions

In the event of any conflict between these Terms and Conditions and any prior versions thereof, the provisions of these Terms and Conditions shall prevail unless it is expressly stated otherwise.           

18. Notices

All notices / communications shall be given to us either by post to our Premises (see address above) or by email to claire@gvmg.biz Such notice will be deemed received 3 days after posting if sent by first class post, the day of sending if the email is received in full on a business day and on the next business day if the email is sent on a weekend or public holiday.           

19. Law and Jurisdiction

These terms and conditions and the relationship between you and Golden Valley Meat & Game shall be governed by and construed in accordance with the Law of England and Wales and Golden Valley Meat & Game and you agree to submit to the exclusive jurisdiction of the Courts of England and Wales.